Program Principles

Recovery

We will assist and support individuals, families and communities to recognise and believe in their ability for sustained change.

Respect

We will incorporate social justice practices to ensure all individuals, families and communities seeking support from our organisation have equal access to programs and services and are treated with respect and dignity.

Client centred service delivery

We will ensure that individuals, families and communities accessing our services are positioned as the drivers of their change.

Evidence informed practice

We will ensure that all service design and development is informed by sound research and best practice models.

Regular monitoring, reviewing and evaluation

We will implement mechanisms to review, monitor and evaluate programs in order to measure performance, compliance and outcomes.

Impact

We will define, monitor and report our impact across health, welfare and justice domains.

Continuous improvement

We will utilise our quality management system and action learning culture to ensure continuous improvement informs our practice.

Managing risk

We will identify, mitigate and manage risk for the benefit of our clients and staff, our partnerships and the organisation.

Developing networks with non-government and government agencies

We will commit to collaboration and partnerships that increase outcomes for individuals, families and communities engaging in our service.

Skilled staff

We will be a leading learning organisation that acknowledges and nurtures the benefit and needs of a diverse and multi-disciplinary workforce and provides development opportunities for all staff and volunteers.