About the program
Our Central Intake and Information Service provides a triaging service for clients who wish to engage with the organisation. We also provide information on alcohol and other drugs, mental health, education and training as well as other related issues.Join Us
The primary role of the Intake and Information Service is to provide a triaging service for clients who wish to engage with the organisation.
The Intake and Information Service also offers information relating to alcohol and other drug use, mental health issues, education and training sessions, as well as volunteering & student placement opportunities. Although not a crisis line, Intake workers will respond with crisis management strategies and provide referrals to appropriate services when needed.
The volunteer Intake Worker will provide a triaging service for clients who wish to engage with the organisation. You will be trained to conduct an eligibility screening process which assesses the clients functionality and determines which program /s would be best suited to their needs. All assessments are made via telephone so a clear speaking and friendly telephone manner and the ability to do data entry at time of call is essential to this role.
As a volunteer Intake Worker, you may be required to:
- Triage clients who wish to engage with the organisation
- Conduct eligibility screens
- Offer information about alcohol and other drug use and mental health issues
- Respond to crisis and provide referrals to appropriate services
- Provide brief support
- Respond to incoming calls, messages and emails
- Make and send outgoing calls, messages and emails
- Document incoming and outgoing calls
- Contribute to referral database project work
- Take on other duties as required
The role of the volunteer Intake Worker is to support service users and assist them to bring about positive changes in their life. The volunteer Intake Worker will use communication skills to build rapport with Service Users. A non-judgemental attitude, compassion, and patience are required for the role. Volunteer Intake Workers have strong interpersonal and teamwork skills. They are punctual, reliable, passionate, and committed to social justice.
- All volunteers must be over 18 years
- All volunteers must obtain a Blue Card
Our Intake and Information Service is located on the Gold Coast, Queensland.
We ask that volunteers commit to one day per week.
If you are interested in volunteering as an Intake Worker, you will be required to fill in a volunteering application.
If you are accepted for an interview, congratulations! Some helpful guides to consider are:
- Your background and area of study
- Your experience working with clients
- Why you want to volunteer
- Your experience working in a team environment
If you are accepted as a volunteer Intake Worker, you will be required to complete an availability form and liaise with your supervisor to confirm a start date.
If you do not already have a Blue Card, Drug ARM can help you to obtain one at no cost.
When you enquire about volunteering, our team will attach a blank form for you to fill out and submit with the rest of your application.
If you are successful in your interview, we will process the application with Blue Card Services.
Initially I was frightened to contact services for help because I have never gotten anywhere when I have tried doing it. When I called the Drug ARM intake I felt comfortable doing the intake with the worker because she acknowledged how I was feeling and the issues that I was facing. I hope my story can help other people who are nervous about reaching out for help!
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support, we'd love to hear from you.