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Our Street Outreach Services support people who are experiencing, or at risk of, homelessness to access services and achieve their goals. We provide non-judgemental and confidential support through referrals, information and a vital outreach of compassion. Our patrols visit parks, street sides and other accessible areas in the regions where we operate.

If you would like to volunteer, get in touch!

Pudd's Story

“With a different set of circumstances, any one of use could fall through the cracks. Not everyone is in a fortunate enough position to donate money, but many can give up some time. I go out with the van three hours once a fortnight, it’s a great balance. Regular but not too much to commit to.”

Joseph's Story

“People are willing and feel safe to talk to you because they know you’re listening and not judging. It’s surprising how much they share. They tell you when they’re cold and need a blanket, when they last ate…I’m listening to them, just like the team used to listen to me”

About Street Outreach Services

Our outreach services provide mobile health, support, referral, information and education by reaching out and assisting people who are experiencing, or are likely to experience, harm associated with being homeless or with use of alcohol and other drugs. Our outreach services support our mission by engaging, encouraging and empowering people towards a healthier lifestyle.

Our outreach services:

  • Make the experience of homelessness safer for our patrons
  • Reducing homelessness through connecting patrons with appropriate agencies
  • Linking patrons with suitable services to support them in recovery and raise awareness around potential harms of alcohol and other drug use
  • Promoting health and wellbeing by providing information and education

Drug ARM provides three types of outreach services – the Mobile Outreach Support & Health Program by Integrated Teams (MOSHPIT), Street Outreach Service (SOS) and Safe Night Precinct Program (SNP).

Street Outreach Service Team in Maryborough


  • Brisbane
  • Ipswich
  • Mackay
  • Maryborough

Role Overview

The volunteer Outreach Worker supports and delivers outreach services designed to provide referrals, information and at times services to ‘at risk’ populations. As a volunteer you will engage in caring, compassionate and non-judgemental conversation with clients as well as providing hot and cold drinks, snacks, clothing, toiletries and at times blankets and swags. You will also provide on the spot support and crisis information, as well as referrals to a range of Drug ARM services.


As a volunteer, you may do some or all of the following:

  • Work with individuals and/or families seeking support
  • Identify needed supports and where appropriate provide referrals to other services
  • Co-ordinate, equip, stock, clean and maintain vehicle/s & crew room
  • Attend training sessions or workshops as required
  • Contribute to the development of resources
  • Participate in debriefing after each shift
  • Collect and record client data for statistical and reporting purposes

How to Volunteer

If you are interested in volunteering, there are a few steps to take before you can start.

  1. Check that you meet our volunteering requirements

To volunteer for Drug ARM’s Street Outreach Services you must:

  • Be aged 18+
  • Obtain and hold a Blue Card (Free for Volunteers)
  1. Fill in an application form

Request an application form by calling us on 3620 8800 or submit an online enquiry. We will also send you a link to complete a Volunteer Blue Card Application.

  1. Interview Process

After you fill in your form, you will have a short interview with the Outreach Coordinator. This is to check that Outreach is a good fit for you.

  1. Start Date

Once you have completed an interview and we have received your positive Blue Card Notice, the local Outreach Team Leader will talk to you about joining the roster. You will also be asked to complete some online training.

  1. Training

Your training will be a combination of online learning modules and on the job training. We also run regular volunteer inductions that you can attend. Volunteering is a process of continual learning so if you aren’t sure about something – ask!

  1. Have fun!

Volunteering is both rewarding and challenging. Enjoy your time with your fellow volunteers and gain new skills along the way.

Get Involved


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If you have any enquiries, feedback or suggestions regarding our services and support, we'd love to hear from you.

Online Enquiry

General Enquiries
1300 656 800

Intake Service
(07) 3620 8880