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Frequently Asked Questions

Wanting to address your drinking or drug use, but not sure if Drug ARM is right for you? Below are some common questions that people have before choosing to participate in one of our services or programs.

Still got a question? Please get in contact and talk to one of our friendly team members.

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When you speak to us, we will ask you a bit about your life and match you with a program that can help you work towards your hopes and dreams.

We have found that we are able to provide a successful match most of the time; however, if you start the process and you feel your program isn’t a good fit for you, please speak with us.

We recognise that the reasons young people use alcohol or other drugs can be complex, and therefore our main goal is to support them to progressively reduce the harms on their terms.

This can range from reducing how much you are using alcohol or other drugs, to not using them at all. It can also mean dealing with issues such as mental health, relationships, anger or other areas before addressing alcohol and other drug use.

We work with each young person to achieve their short term and long terms goals, and provide practical solutions to experience positive changes in their lives.

We make sure that all of the workers in our programs have experience helping people make positive changes in their lives.

Drug ARM might be right for you if you are looking to make a positive change in your life.

If you feel that something is preventing you from feeling happy, or from achieving your hopes and dreams, we may be able to help. We can help with stress, relationships, mental health, self-esteem, education, and connecting with your community.

Our alcohol and other drug support programs are free.

We offer face to face support in our office, in your home, in a safe space in the community or via telephone.

If we aren’t able to help you, we’ll help you find a service that can.

You can call or email us to have a chat or book an appointment.

You can call our intake team on 07 3620 8880 to arrange for an assessment. Our intake team will assess your support needs and match you with a program.

They can provide you with information about other service providers, if required.

The intake assessment is done over the phone. It takes about 30 minutes. You will be asked some questions about you and your health. These calls are private and confidential and not recorded.

If it is an emergency, please call 000 and ask for an ambulance.

Our intake team works Monday to Friday, 9am to 4pm AEST (excluding public holidays). They are trained health professionals and they can connect you with support.

It can take time to begin participating in a Drug ARM program. It may be that you start by joining one of our support groups.

If you feel like you need to talk to someone sooner, here are some crisis lines:

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If you have any enquiries, feedback or suggestions regarding our services and support, we'd love to hear from you.

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General Enquiries
1300 656 800

Intake Service
(07) 3620 8880